Chief Digital and Information Officer at The Corning Museum of Glass, a tri-disciplinary museum, library, and glassworking school dedicated to glass art, history, and education, welcoming nearly half a million visitors annually.

Responsible for end-to-end digital and technology strategy, including AI and digital experience innovation, exhibition technology, e-commerce, information governance, digital asset management, and cybersecurity. Lead teams spanning IT and digital media, partnering across collections, curatorial, advancement, and operations to advance the Museum's mission and expand its global reach.

Current priorities include:

- Developing and executing a multi-year digital strategy aligned with institutional goals across campus and online audiences

- Implementing AI-driven workflows and content experiences to deepen visitor engagement and operational efficiency

- Modernizing e-commerce infrastructure and unified commerce strategy in partnership with the CFO

- Building out information governance and digital preservation frameworks for a 50,000+ object collection spanning 3,500 years

- Advancing in-gallery and exhibition technology to elevate the on-site visitor experience

- Expanding virtual and online content capabilities to grow the Museum's global reach beyond Corning

CIO and VP at the Computer History Museum, one of the world's premier institutions dedicated to preserving and presenting the history and impact of computing.

Led enterprise-wide technology strategy, operations, and digital product development for CHM with a lean team of seven and a carefully managed vendor partnership model that punched well above its weight.

Key achievements:

- Led OpenCHM, a $3M initiative funded by the Gordon and Betty Moore Foundation to open global access to CHM's unique collection and media — encompassing cloud migration, collections management infrastructure, online collection interface, and a public developer portal

- Replaced and modernized core public-facing platforms including ticketing, fundraising, and authentication systems for unified visitor accounts

- Directed digital product strategy across all websites and applications, ensuring technical sustainability, quality, and mission alignment

- Rebuilt and diversified the technology team, including hiring key director-level positions, with a deliberate focus on inclusion and growth

- Took on temporary oversight of facilities and infrastructure across three Silicon Valley locations — museum, research center, and storage warehouse — for 15 months in addition to core technology responsibilities

- Managed all vendor selection and project delivery within budget and timeline constraints across a broad and complex portfolio

Bringing technology at The Broad from start-up to sustainable.
•Forward-thinking, collaborative, and hands-on technical lead providing strategic vision, operational leadership, and support in maintaining and evolving all technology software, hardware, user experience, and workflows
• Led and executed a vision for technology, digital, IT, data management, analysis, and business intelligence, guiding the organization toward data-forward thinking.
• Technical lead for integrated AR for the special exhibition; Takashi Murakami: Stepping on the Tail of A Rainbow, in partnership with Meta Spark AR and BUCK.
• Completed a full network implementation with Cisco Merak platform and hardware in a three-month timeline
• Led ticketing system upgrades for pandemic reopening to manage crowds and limit capacity for general admission and events.
• Developed data framework for dashboard development, putting ticketing, attendance, and revenue data at the fingertips of users for predictive planning and historical analysis
 

Oversee all enterprise digital media and related use, storage, preservation, organization, and access. I am creating an institution-wide strategy to streamline all digital assets, archives, and collections management and working with each division to determine roles and responsibilities as they relate to digital media strategy and priorities. I am also responsible for the technical strategy and delivery of a DAMS software solution and collections management software solution while providing technical expertise for building the hosting and storage infrastructure with a special focus on emerging technology (AI and ML), museum-wide system integrations, video production/post-production/live streaming, and strategic business partnerships.

• Author DAMS Program charter for full institutional guidance on systems and strategy
• Execute new tech infrastructure and cloud-based digital storage design to support digital media and systems
• Cloud storage data/media migration
• Data recovery from legacy LTO tape archive
• Collections management system implementation including data migration from a legacy system - live in January 2020
• DAM/MAM system implementation with a special focus on video production workflows and structure for a future publicly accessible digital archive
• Machine learning processes and A.I for automated metadata creation for 350TB of legacy media assets

Heidi Quicksilver is the Interim Vice President of Technology at the Rock & Roll Hall of Fame, responsible for the creation and advocacy of a vision for Information Technology, Information Management, and Digital and Interactive Media, guided by the Rock Hall's mission to engage, teach and inspire through the power of rock & roll. She is the lead for all digital experiences, software development, and technology infrastructure including cloud storage, ticketing/CRM, website, enterprise content management, collections management, systems integration, applications, in-museum digital interactives, and signage, with a special focus on emerging technology and strategic business partnerships. Her fiscal responsibilities include managing an annual budget of $1.4 million. In addition to providing leadership and oversight for technology initiatives spanning all Museum departments, she serves as an advisor to the President and CEO on current and future technological trends and advancements in the museum field.

Major Rock Hall projects include:

• Successful website redesign and launch within 12-week timeline
• Completion of new, integrated Ticketing and CRM platform
• Realization of mobile ticketing and entrance experience allowing the Box Office staff to sell tickets and memberships from any location on campus
• Implementation of new Collections management system integrating museum, archive and library systems for universal search
• Cloud migration of digital archive including data recovery and cloud architecture
• Planning and discovery work for the inaugural Media management system (DAM/MAM)
• New digital platform for all in-house signage, labels, and interactives
• Support for Rock Hall rebranding and full Museum redesign

• Project Manager for the development and implementation of an inaugural Institution-wide DAMS
• Define and lead the data mapping and integration between the collections management system (TMS), DAMS and new website including a new Online Collections initiative
• Launch new online collection in conjunction with the launch of the new http://thejewishmuseum.org/. All collections data and digital assets feed directly from DAMS software.
• Create institution specific metadata and taxonomy to increase digital asset discovery for still images, video, and documents.
• Supervise Rights and Reproductions Coordinator regarding digital rights management and copyright for all museum department and exhibition uses
• Provide institutional technical support and staff training for DAMs
• Support on-going DAM user interface optimization/enhancements according to best practices & user feedback
• Supervise a team of interns and volunteers working to increase DAMS metadata to improve archive and search returns

• Produce, distribute, organize and preserve high quality digital assets of the permanent collection, events, exhibitions, donors etc.
• Manage heavy workflow of assets (approx. 27,000 in 2009), with expert level knowledge of Photoshop, Bridge and Camera Raw used for manipulation, enhancements and batch processing
• Define and employ metadata standards and document best practices related to digital archiving as
pertaining to TMS (Collection Management system) and Media Bin (DAMS)
• Maintain robust and accessible digital archive using Media Bin DAMS software, multiple network servers, local hard drives, and DVD back-up archive with strict control of metadata and color profiles
• Oversee and quality check (QC) the import of all new images into Media Bin and update all legacy files to meet the museum’s current data and imaging standards
• Act as Visual Resources Project Manager including organization and oversight of large imaging projects (Publication and catalog list available upon request) through the use of Excel spreadsheets, the creation of online databases and maintaining internal networking and project management sites
• Original member of the Social Media Team. Assisted development of MIA's first ever social media/brand communications program increasing Facebook fans from 1,200 to over 15,000
• Provide technical support and train employees on using asset management software for archiving and sharing digital assets
• Responsible for color management and maintenance of a network of ten computers and 5 printers